Frequently Asked Questions

How to know the prices of goods?

* EMAIL or
Please select the items you like and contact me by email here


Please select the items you like and fill in the order form here


Chatbox is at the BOTTOM RIGHT of my website. Let's talk in Chatbox below for the prices. There is sometime I might be offline but you can leave message there with your email. I will contact you soon

How to place order for the goods?
Please enter here to know processes of order

Where does this store ship from?
Hong Kong or China depends on where I am staying. I live in Hong Kong but my workshop is in China

What is this store's return and exchange policy?
We do not accept refund or exchange if there is not quality issue. Please understand that all of my products are handmade. I will put my best effort on making my products and double check on them but I cannot guarantee no fallen crystals or pearls. If there are fallen crystals or fallen pearls, I will not consider those as quality issues. Extra crystals or pearls will be provided to fix these problems. Thanks for consideration

Do you accept orders placed outside of the US?
We sure do! We accept order from worldwide

How long will it take to receive my order?
Most of my items are order to make. So, I will need around 2weeks of handling time and 2-6days for shipment depend on the location.

What is the difference among Swarovski and Czech?
For anyone who is asking about the differences between Czech and Swarovski?
Firstly the price of Swarovski is the most expensive but Swarovski really gives a superb shine
If u are not willing to spend much but would love to have a shinning crystals beside you. Czech crystal might be your good choice as Czech is not far away from Swarovski in ability to shine.

How about the customs duties or taxes?
I will try to help but I am not responsible for the customs duties or taxes. Buyer will have to pay for those.

What if I do not receive my order?
I will provide tracking number once I have your item deliver. Please check the status of your item on the website with the tracking number. Please contact me if you need any help or see nothing on the website with tracking number. You are always welcome to ask.

How do I pay? Is it secured?
PayPal, one of the most trusted online payment solutions on the web. has highest securities and payment fraud protection for buyer. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?
Please contact us and let us know what wrong with your order. We will figure it out for you.

Please email us if you have any question
We will reply in 24hrs

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