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Do not receive goods 

* If you do not receive your goods after 40 days of payment. Please contact us. We will check on the status of delivery or request the post office to investigate on the parcel. However, we appreciate your patience because it is time-taking to check on it.




Refunds and Exchanges

* We will check the quality of goods carefully before ship them off. Anyway, we offer exchange or refund only if Fallen crystals or pearls are not considered as "no good"the goods are "no good".  Please read below.

* For refund, buyer will have to deliver the goods back to us. We will only provide refund once we receive the goods from buyer.

* For exchange, buyer will have to deliver the goods back to us. We will only resend you the replacement once we receive the goods from buyer.

* We do not accept refund or exchange 7days after acceptance of your goods




Issues of "Fallen crystals or pearls"

* All of my products are handmade. We cannot guarantee 100% no fallen crystals or pearls. We will promise to try our best to make our products. So, fallen crystals or pearls are not considered as "no good". Refund or exchange will not be given on issue of "fallen crystals or fallen pearls"

* Extra crystals or pearls will be provided to fix the issues of fallen crystals or pearls


Cancellation of Order

* Order cannot be cancelled 3days after payment. Please understand that.



Delay of shipment

* The progress of courier and customs clearance is really out of our control. We can do nothing about it. We will not be responsible if the goods are delivered late because of courier services or customs clearance.



Custom Taxes or Duty Fees

* For international orders, we will try to help but buyers are responsible for all customs & duty fees

                                                

                  Please email us if you have any questions

             oursfashions@gmail.com

             We'll reply within 24hr

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